General Data Protection Regulation Information
Under the General Data Protection Regulation, you have specific rights regarding your personal data:
We process personal data based on legitimate interests in providing sustainable energy services, fulfilling contractual obligations when you engage our services, and complying with legal requirements under Australian and international law.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Inquiry data is typically retained for two years unless you request earlier deletion.
Your data is primarily stored and processed in Australia. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.
For questions about data protection or to exercise your GDPR rights, contact us at [email protected] with "Data Protection" in the subject line.
You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR requirements.
To exercise any of your GDPR rights, submit a written request to [email protected]. We will respond within one month of receiving your request, though complex requests may require additional time.